General terms and conditions

Applicability

The general terms and conditions apply to the conclusion of all the reservations and bookings and all the offers made by Book and Stay Eindhoven.

Terms and conditions

By booking and staying in the apartments offered by us, you agree to our general terms and conditions as stated below.

Book and Stay Eindhoven

The use of this website is subject to the provisions and the terms and conditions as stated below. By using this website, you agree to be legally subject to these terms and conditions. Visiting our website is at your own risk.

Website Use

All the fees stated depend on availability and are subject to change. The prices depend on the number of nights. The minimum number of nights to book is set at two nights. Special offers are valid for a limited time and is always subject to availability. Although we always strive to guarantee the correctness of the data, Book and Stay Eindhoven cannot be held liable for any errors or omissions and retains the right to adjust/correct information.

Online Bookings

Please take into account that other provisions, terms and conditions and cancellation terms apply with regard to all online bookings made directly via Book and Stay Eindhoven. Please read the accommodation and all the accompanying information before confirming your booking. You are advised to thoroughly check all the information before making your online reservation.

Liability

Book and Stay Eindhoven is not liable for any direct or indirect damage that could arise as a result of the use of the apartment including, without limitation, loss as a result of fire, theft or criminal behaviour. That stated here does not apply insofar as the damage or the loss is due to the intent or gross negligence of Book and Stay.

Book and Stay is never liable for damage directly or indirectly caused to whomever or whatever as a direct or indirect result of any defect or any capacity or circumstance, in or on any movable or immovable property of which Book and Stay is the holder, leaseholder, tenant or owner or is otherwise at the disposal of Book and Stay Eindhoven.

Book and Stay Eindhoven is not obliged to receive and/or keep any goods of the guests. Book and stay is not liable for any direct or indirect damage applicable to any goods received and/or taken into storage.

Book and Stay Eindhoven is not obliged to allow any pet of the guest and can attach conditions to this allowance. Pets are not allowed in any of the apartments offered by Book and Stay.

The guest and those accompanying him are severally and jointly liable for all damage arising for Book and Stay Eindhoven and/or any third party and/or will arise as direct or indirect result of a default (attributable shortcoming) and/or unlawful act, including the violation of the house rules, committed by the guests and/or those accompanying him, and for all the damage caused by any animal and/or any stop or any good they hold or are supervised by them.

Reservation

Your reservation is directly or indirectly made via online suppliers via Book and Stay Eindhoven. By confirming your reservation with bookandstay.nl, you enter into a contract for the rental period and agree to our general terms and conditions.

Obligations

Book and Stay Eindhoven must make available accommodation to the guest for the agreed period of the quality usual at its apartment.

The apartment must be available to the guest(s) as of 2 p.m. on the day of arrival until 11 a.m. on the day of departure.
The daily check-in time is between 2 p.m. and 6 p.m. and the check-out time is until 11 a.m. on the day of departure.
You must leave the apartment behind at the check-out in the same condition as it was upon checking in.
You must comply with the rules for checking in and out. If there is any delay in the clearing out of the apartment after the agreed time, a full day of rental can be charged to you.

Book and Stay must apply or submit the house rules in a clearly visible location for the guests, or to make the house rules available to the guest in writing. The guest must comply with the house rules.

Book and Stay Eindhoven is authorised to terminate the agreement for the stay/making available of the apartment at any time without any notice when the guest(s) repeatedly violate the house rules or otherwise acts in such a manner that the order and rest of the other apartment can be or is disrupted.

Cancellation

All the bookings made via Book and Stay Eindhoven are subject to the following cancellation terms:
- In the event of a cancellation more than 7 days before the commencement date the guest does not have to make any payment to Book and Stay Eindhoven.
- In the event of a cancellation more than 4 days before the commencement date the guest must pay Book and Stay Eindhoven 25% of the booking value.
- In the event of a cancellation more than 2 days before the commencement date the guest must pay Book and Stay Eindhoven 50% of the booking value.
- In the event of a cancellation more than 1 days before the commencement date the guest must pay Book and Stay Eindhoven 100% of the booking value.

Book and Stay Eindhoven is authorised to cancel the agreement with due observance of the following, unless the guest has informed Book and Stay Eindhoven in writing within seven days of concluding the relevant agreement that it demands that Book and Stay Eindhoven waives his cancellation authority, provided the guest also thereby states that it also waives its own cancellation authority.

Book and Stay Eindhoven can change the agreement in an essential point due to serious circumstances as immediately notified by the guest. Book and Stay Eindhoven can also change the agreement in an essential point for reasons other than due to serious circumstances as immediately notified by the guest. If the guest rejects the above mentioned change, then Book and Stay can terminate the agreement.

Guarantee sum and intermediate payment

Book and Stay Eindhoven can always demand that the guests provides a guarantee sum of no more than the booking value less any intermediate payments made for the benefit of Book and Stay Eindhoven, or has a guarantee sum provided. The received guarantee is correctly stated in the files, and is provided as surety exclusively for the surety of Book and Stay Eindhoven and are explicitly not regarded as realised turnover.

The guests receives the guarantee sum back if:
- When the guest(s) have not damaged the apartment(s).
- When the guest(s) have not damaged the property.
- If no unnecessary disruption of other guests or residences have been caused by the guest(s).
- When no drugs have been used in or near the site of the apartment by the guest(s).

Book and Stay can always demand an intermediate payment from the guest if he stays for longer than one (1) month. Book and Stay can claim the amount paid pursuant to the preceding provisions to pay all that owed by the guest for whatever reason. Book and Stay must repay the excess immediately to the guest.

Payment

The guest is due the price stipulated in the agreement or, insofar as the agreement was concluded more than three months before the time, on which the services must be provided pursuant to the agreement.
The payments are always made in Dutch currency (EURO).
Changes in the VAT-rate are always recharged to the guest.

All the invoices, including invoices regarding cancellation or no-show are payable by the guest and/or guest the moment they are presented to him. The guest must ensure the cash payment unless otherwise has been agreed in writing.

If a payment other than cash has been agreed, then all invoices, regardless of the amount, must be paid by the guest within fourteen days after the date of invoice into the book account of Book and Stay Eindhoven. If the invoice is sent, Book and Stay is authorised at any time to invoice a credit limit surcharge of 2% of the invoiced amount, which will lapse if the customer fails the invoice within fourteen days.

In the event of a late payment, the guest is in default without requiring a notice of default. If the guest is and remains in default, Book and Stay will transfer the collection of the invoiced amount to a debt collection agency.

If the guest remains in default, he must pay Book and Stay any costs relating to the collection, both judicial and extra-judicial. The extra-judicial collection costs are determined at 15% or more of the main sum due with a minimum of EUR 100 plus the VAT due on this amount.

Lost and found

Any items found by the guest in the premises of Book and Stay Eindhoven and its surrounding area which were lost or left behind, must be handed over to Book and Stay Eindhoven as quickly as possible.

Book and Stay Eindhoven becomes the owner of any object of which the legal owner has not come forward to claim his possession within one year after it was handed in.
If Book and Stay returns the item left behind by the guest by post, this is done for the account and risk of the guest. Book and Stay is never complied to send items.

Applicable law and disputes

Any disputes arising between Book and Stay Eindhoven and a guest (with the exception of natural persons who does not act in the performance of a profession or act on behalf of a company) are exclusively brought before the competent court in place of residence of Book and Stay Eindhoven, unless a mandatory legal provision states that another court is the competent court and notwithstanding the authority of Book and Stay to have the matter settled by the court who would have been the competent court in the absence of this provision.

Any claims of the guest are no longer valid after the lapsing of one year of the moment on which they arose.

The nullification of one or more provisions of these general terms and conditions does not affect the validity of the remaining provisions. If a provision in these general terms and conditions appears invalid for any reason, then the parties are deemed to have agreed a valid replacing provision which is as similar to the nature and intent of the invalid provision as possible. We retain the right to [change?] the general terms and conditions at any time as could be required and to do so in line with the activities of Book and Stay Eindhoven. By placing your booking at Book and Stay Eindhoven, you agree to these changes.