Book and Stay Privacy Statement

General

We thank you for visiting our website. We hereby also wish to inform you on how we process information received in respect of your visit to our website, social media or online reservations. You are currently on the website of Book and Stay Eindhoven. This privacy statement applies to the use of the website.

Definitions

The following definitions are used in this privacy statement:
Bookandstay: the user of this privacy statement: SW2Vastgoed B.V. having its registered office at Resedastraat 46 in Eindhoven, registered with the Chamber of Commerce under number 58747117 and our VAT registration number is: NL 8531.64.277.B01.
Website: this website of Bookandstay. The website 'Bookandstay' is managed and maintained by: Graaggoedonline.nl.
Supplier: the supplier whose apartment is offered on the Website and that can be booked via the Website.

Book and Stay Eindhoven respects the privacy of all visitors to this website. We will ensure that the information that you make available via your visit is treated as confidential. We collect and register your data in order to provide an optimum service and to process your booking as correctly as possible.

What is personal data?

Personal data is information that can be traced back to an "identified or identifiable natural person". This means that we know who made the order or booking via the Website. This is for example a name, address or email address.

How is your personal data processed?

Your personal data is carefully processed subject to the requirements of the Data Protection Act. We will in no event provide your data to any third party. The data you provide us upon booking an apartment or when registering for a newsletter is securely saved in our database. We will always inform you of the reason we need your personal data and how we use this information. Book and Stay will in no event provide this data to third parties without your explicit permission, except:
•  if Book and Stay Eindhoven must do so by law;
•  if the services of the third party are engaged for your stay;
•  if this is necessary to protect the rights of the user of Book and Stay Eindhoven services or to protect the rights of Book and Stay Eindhoven.

What happens when you visit our website...?

If you book an apartment directly via our website, your details are only used to process your reservation as efficiently as possible. This information helps us to optimise the website and to allow our products to better suit your requirements.
It is possible to visit our website without providing us information about yourself. There are situations whereby we will request information from you, for example for the purposes of communicating with you or to process your booking. If needed we can inform you about attractive offers via our email service.

We use Google Analytics and cookies

Our Website uses Google Analytics; this allows us to keep track of how users use the Website. This information is transferred to Google, which saves it on servers in the United States. Google uses this information to keep track of how the Website is used, to provide reports on the Website to us and to provide information to advertisers on the effectiveness of their campaigns. Google can provide this information to third parties if Google is obliged to do so by law or if third parties process the information on behalf of Google.
We use cookies when offering electronic services. A cookie is a simple and small file that is sent with the pages of the website and which your browser of the user subsequently saves on the hard disk of your equipment. This allows us to combine various requests for pages of the Website and analyse the behaviour of the users of the Website. You can refuse the use of these cookies, although this can reduce the functionality and the user-friendliness of the Website.

How do we use of social media?

We use social media to advertise, promote and improve our apartments. For example, we use social media plug-ins on our Website. When you click on one of the buttons and register with your social media account, the information is shared with your social media page and possibly shown on your social media profile, for the purposes of sharing it with others. We cannot guarantee that these third parties will handle your personal data in a reliable or safe manner. We recommend you read the privacy statement of these websites before using these websites.

How is safety and quality maintained?

We protect the quality and integrity of your personal information by the correct technical and organisational measures. If requested, we will make corrections for the adjustment of incorrect data as soon as possible. Questions regarding the viewing of and changing (or removal) of your personal data can always be sent to info@bookandstay.nl.

How is are the assessments managed?

After your stay in one of our apartments you will receive a request to write a review. You can provide the review in your own name or anonymously without stating your name. By completing a review you agree with the fact that this review can be shown on relevant websites of partners of Book and Stay, in our mobile and/or social media accounts and apps. This means that other travellers have access to all reviews on our apartments. Please refer to our General Terms and Conditions for further information.